Complaints Handling - Société Générale, Paris, Zurich Branch

Building strong and lasting relationships with our clients is important to us. Société Générale Paris, Zurich Branch is committed to providing a high standard of service to its clients at all times. However, we know that sometimes things can go wrong and when this happens we encourage clients to tell us about it. Informing us when you are unhappy with one of our products or services provides us with an opportunity to put the matter right and ensures that we improve our service to you and to all our clients generally.  

Société Générale, Paris, Zurich Branch adheres to a rigorous Complaints Handling process. 

How to place a complaint

If you have a complaint about Société Générale, Paris, Zurich Branch, you or a third party acting on your behalf may express your concerns, either verbally or in writing to:

  • The person in Société Générale, Paris, Zurich Branch who is your usual contact; or
  • Société Générale, Paris, Zurich Branch - Head of Compliance, Talacker 50 - CH-8001 Zurich

We will do our very best to resolve your complaint as soon as possible, which means that we will investigate your complaint competently, diligently and impartially. 
We will acknowledge receipt of your request within 10 business days and provide you with an answer within two months, except in case of particular circumstances. 

Further recourse

If you consider that your complaint has not been sufficiently addressed by Société Générale in Switzerland, you can request the intervention of the Swiss Banking Ombudsman at: 

Swiss Banking Ombudsman 
Bahnhofplatz 9 - P.O. Box 
CH-8021 Zurich 
Tel: +41 43 266 14 14 (German / English) 
Tel: +41 21 311 29 83 (French / Italian) 

More information about the Swiss Banking Ombudsman is available on their website: www.bankingombudsman.ch
You are also entitled to start proceedings in a civil court.